Free Standard Shipping
Standard shipping is free on all orders over $65.00 and takes approximately 3-7 business days to receive. Free Standard shipping is available to the 48 continental United States only. Orders to Alaska, Hawaii, and outside the United States cannot be shipped free. If you place an order that receives free shipping and you return all or part of that order your refund will be for the full amount of the purchased items minus the actual delivery/shipping cost. Most orders are shipped within 24 hours. Due to credit card fraud new customers will have orders held until the merchant processes the daily credit card batch which happens at 5:00 pm EST. If your order is placed after this time, your order may be held until the following day.
Shipping Costs
Customer assumes all costs in shipping to us, and we assume the cost in shipping back to the customer. All replacement/repaired products are shipped UPS Ground or USPS unless a rush is requested. The cost of such a shipping upgrade is to be paid by the customer prior to shipment.
International Shipping
We suggest you contact your local Customs in regards to any bans on certain items. You are also responsible for any taxes, fees, surcharges and brokerage fees that your country or local shipping company may impose. Any international shipment returned to us will be refunded for products, only if they are non-perishable. Shipping will not be refunded. If return shipping was charged this will also be deducted from your product refund. Please be advised that many countries have high import taxes, so please check before placing your order.
Warranty Procedure
We suggest you contact us to determine whether the item is indeed defective before shipping. Then make an online return merchandise authorization (RMA) request. See Return Policy for more details.
30-Day Warranty
All products (unless specifically stated otherwise), carry an implied, industry-standard 30-Day warranty against defects due to manufacturing or failure. Warranty does not include any use of the product that does not fall into the designed use of the product as intended by the manufacturer.
Manufacturer Warranty
Manufacturers sometimes offer additional warranty for the following products: Bird Cages, Play Gyms, Parrot Stands. Customers should contact the manufacturer after warranty expires.
Out of Stock Policy
- The most important thing to keep in mind when ordering is that our stock balances fluctuate throughout the day with sales demand and stock that we receive from the manufacturers. Items are constantly being sold and our stock is constantly being replenished. If the item is identified as "Out of Stock", we can special order the item for you and ship it as soon as we get it. Most items ship within 1 week.
- Just because the item you ordered is NOT identified as out-of-stock does not necessarily mean that it will be in-stock at the moment you order it. We will notify you if the item you ordered is out-of-stock. We first try to reply via email and give you 3 days to reply. If we have not heard from you we will then try to call you at the numbers you provide with your order. Be sure to give us your current email address and phone number.
- Many out-of-stock items are excellent products and are available for purchase, but we do not always stock these items in inventory. We will be happy to special order these items for you in a timely fashion. Again, most items ship within 1 week.
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